Privacy and Information Management Policy
Policy Statement
Raising Minds is committed to ensuring that all information collected is protected and the right to privacy and confidentiality of everyone who accesses their services is upheld. This policy outlines what information is collected, how personal information is managed, and how Raising Minds collects, stores, uses, and disposes of personal information in accordance with relevant legislation.
Scope
All personnel, whether paid employees, contractors, volunteers, or business partners, are responsible for protecting the confidentiality of the people we work with and reporting privacy breaches that occur or are at risk of occurring. It is the responsibility of the Board via the CEO to ensure this policy is in place and adhered to.
Principles
Raising Minds strongly believes that everyone has a right to privacy and confidentiality. Everyone has a right to control who knows what about them, and why their information may be shared.
What personal information do we collect and why?
Raising Minds only obtains and retains information required to provide quality support and to improve service delivery, or that which is required by reporting bodies. Information is collected to:
- Assess eligibility for services.
- Provide safe and responsive services.
- Monitor the services provided.
- Improve services and activities.
- Fulfill contractual and legal requirements to provide non-identifying data to government agencies.
Keeping your information safe
Information will be stored in a way that reasonably protects it from misuse, loss, unauthorised access, modification, and disclosure. This includes ensuring systems and software are compliant with privacy legislation and maintaining up-to-date security protocols.
In the event of a data or privacy breach, the incident will be recorded, and those impacted will be contacted as soon as practically possible with details of rectification strategies.
Disclosure of Personal Information
Raising Minds will not disclose personal information to a third party without the individual’s consent, or unless that disclosure is required or authorised by law.
There may be specific times where Raising Minds is required to disclose information, such as:
- To prevent or lessen a serious and imminent threat to life or health.
- To provide to outside agencies with the participant’s permission.
- When required by law or mandatory reporting obligations.
Requesting Personal Information
Information held on file can be formally requested in writing. Access may be denied if there are real concerns that disclosure could pose a serious threat to the life, health, or safety of an individual, or have an unreasonable impact on the privacy of others.
Contact Us
For any inquiries regarding your privacy, to request access to your personal information or to lodge a compliment or complaint, please contact us via:
Address: 7/1 Fort Ln, Milton QLD 4064
Phone: (07) 3544 0988